Monday, September 05, 2005

Glocalization and Web 2.0

Yes! We've all been circling around what "Web 2.0" really means, and I think Danah has gotten to the heart of it in her latest blog post. All this talk about read/write and user-generated content and people finding what pertains directly to them: she sums it up quite beautifully:

In business, glocalization usually refers to a sort of internationalization where a global product is adapted to fit the local norms of a particular region. Yet, in the social sciences, the term is often used to describe an active process where there's an ongoing negotiation between the local and the global (not simply a directed settling point). In other words, there is a global influence that is altered by local culture and re-inserted into the global in a constant cycle. Think of it as a complex tango with information constantly flowing between the global and the local, altered at each junction.

During the boom, there was a rush to get everything and everyone online. It was about creating a global village. Yet, packing everyone into the town square is utter chaos. People have different needs, different goals. People manipulate given structures to meet their desires. We are faced with a digital environment that has collective values. Nowhere is this more noticeable than in search. For example, is there a best result to the query "breasts"? It's all about context, right? I might be looking for information on cancer, what are you looking for?

A global village assumes heterogeneous context and a hierarchical search assumes universals. Both are poor approximations of people's practices. We keep creating technological solutions to improve this situation. Reputation systems, folksonomy, recommendations. But these are all partial derivatives, not the equation itself. This is not to dismiss them though because they are important; they allow us to build on the variables and approximate the path of the equation with greater accuracy. But what is the equation we're trying to solve?